Customer Relationship Manager
Reporting to the Director of Sales, the Customer Relationship Manager role focuses heavily on outside sales activities to generate new business in the local and regional market through prospecting, networking, and face-to-face meetings. This position will be based in the Lightwave Data Center, with some travel required.
NFINIT is a leading provider of enterprise-class connectivity, cloud, colocation, and technology services for businesses in any industry nationwide. As a full stack technology services company, we maintain a consultative approach, taking time to understand our clients’ unique challenges and requirements, and helping to place their workloads in the most optimal environment.
Reporting to the Director of Sales, the Customer Relationship Manager role focuses heavily on sales to current customers and contract renewals.
Description of Duties
Identify opportunities for upgrades to current customer base
Track customer renewal dates and contact customers prior to the end of current contracts
Maintain a close relationship with customers to maintain customer satisfaction and simplify the upgrade and renewal processes
Accurately represent NFINIT services
Track sales progress and enter sales orders into internal systems
Assure customer satisfaction throughout the provisioning/installation process
Manage the sales process from initial contact through the service delivery phase
Positively represent NFINIT in the marketplace, including at marketing events
Desired Skills and Experience
Minimum 5 years of progressively responsible sales experience
Minimum 3 years of experience in colocation, cloud, and/or managed services sales
Strong history of proven sales success within complex IT environments
Ability to reach, engage, and influence C-Suite executives
Excellent interpersonal and verbal / written communication skills
Excellent organizational skills
Primary workplace will be 9305 Lightwave Avenue in San Diego. Reliable transportation is required to qualify for this position. Travel will be required to local and possibly out of state locations for customer meetings, networking events, or training.
Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.
To apply send resumes to firstname.lastname@example.org with the subject “Customer Relationship Manager”.