Customer Relationship Manager


Customer Relationship Manager

Reporting to the Director of Sales, the Customer Relationship Manager role focuses heavily on outside sales activities to generate new business in the local and regional market through prospecting, networking, and face-to-face meetings. This position will be based in the Lightwave Data Center, with some travel required.

NFINIT is a leading provider of enterprise-class connectivity, cloud, colocation, and technology services for businesses in any industry nationwide. As a full stack technology services company, we maintain a consultative approach, taking time to understand our clients’ unique challenges and requirements, and helping to place their workloads in the most optimal environment.

Reporting to the Director of Sales, the Customer Relationship Manager role focuses heavily on sales to current customers and contract renewals.


Description of Duties

Identify opportunities for upgrades to current customer base

Track customer renewal dates and contact customers prior to the end of current contracts

Maintain a close relationship with customers to maintain customer satisfaction and simplify the upgrade and renewal processes

Accurately represent NFINIT services

Track sales progress and enter sales orders into internal systems

Assure customer satisfaction throughout the provisioning/installation process

Manage the sales process from initial contact through the service delivery phase

Positively represent NFINIT in the marketplace, including at marketing events

Desired Skills and Experience

Minimum 5 years of progressively responsible sales experience

Minimum 3 years of experience in colocation, cloud, and/or managed services sales

Strong history of proven sales success within complex IT environments

Ability to reach, engage, and influence C-Suite executives

Excellent interpersonal and verbal / written communication skills

Excellent organizational skills

Primary workplace will be 9305 Lightwave Avenue in San Diego. Reliable transportation is required to qualify for this position. Travel will be required to local and possibly out of state locations for customer meetings, networking events, or training.

Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.


To apply send resumes to with the subject “Customer Relationship Manager”.


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