Senior Solutions Engineer
The primary duties of a Senior Solutions Engineer are to meet with customers, understand their environment, design a solution (leveraging NFINIT services), assist in costing, building scope of work documentation and presenting to the client. The Senior Solutions Engineer will work alongside the Solution Architect after projects are won in order to communicate requirements, and validate that customer requirements are met during the implementation and operation phases.
While in the field, the Senior Solutions Engineer will also keep a pulse on client pain points that could be relieved by new NFINIT services. These will then be conveyed to the internal Product Team to be weighed and potentially turned into new offerings.
The Senior Solutions Engineer will be responsible for training Sales people on the basics of NFINIT services (how to position, how to cost, how/when to discount, etc).
Bachelor’s degree in computer science or related discipline or the equivalent combination of education, professional training, or work experience.
NFINIT Technology Services encourages candidates to obtain relevant industry certifications and will assist in the process, based on business needs. Preferred candidate will hold one or more of the following industry certifications.
Description of Duties
Perform technical discovery with customer prospect and architect/build proposed solutions leveraging NFINIT services
Articulate and educate technical concepts to a variety of audiences, including end-users, IT operations professionals, and senior c-level management.
Present the value of NFINIT services using multiple formats/channels, including phone, presentation, and live/online product demonstrations
Take a consultative role in supporting customers' evaluation processes, including making architectural recommendations, troubleshooting configuration issues, and managing escalation to Support and Engineering
Assure customer satisfaction throughout the provisioning/installation process
Manage the sales process from initial contact through the service delivery phase
Positively represent NFINIT in the marketplace, including at marketing events
Write Scope of Work (SOW) documents based on sold services
Desired Skills and Experience
ITIL Certification (Strongly Preferred)
Cloud-based Certifications (Microsoft, VMware, AWS, Azure)
Network Certifications (Cisco, Network+, Security)
Industry Standard Security Certifications
Demonstrated ability to find answers to technical questions using available resources
Ability to learn new technologies quickly
Excellent attention to detail
Strong communication and presentation skills as well as effective planning and prioritization skills.
Ability to influence without authority
Solid understanding of sales, marketing, operations, finance & accounting, and international business practices
Self-motivated and "can-do" attitude
The Senior Solutions Engineer will ideally have 3-5 years documented experience across diverse technologies such as virtualization, storage, security, networking, application management, multi-tenant environments, hyper-cloud platforms (AWS, Azure, GCP). The Senior Solutions Engineer will have an advanced understanding of IT and enterprise architectures, along with knowledge of how these feed different business needs. The Senior Solutions Engineer possesses the ability to generate and talk to total cost of ownership models based on different architectures while identifying pros/cons for each option.
- Thorough understanding of Internet technology and IT operations
- Broad experience with common network and application technologies
- Understanding of enterprise cloud/IaaS
- Familiarity with compliance standards such as PCI, DSS, SSAE 16, and HIPAA
- Experience responding to functional and technical elements of RFIs/RFPs
- Experience with enterprise IT functions and hardware including networking, servers, SAN/NAS, DR/BC and security solutions
- Knowledge of power and cooling technology in data center environments
- Network integration experience is preferred but not required
To apply send resumes to firstname.lastname@example.org with the subject “Senior Solutions Engineer”